FAQs

Where do you ship?

We offer door to door courier service for all local orders in South Africa. 

We  also currently ship door to door via DHL to the United States, Canada, Australia, the UK, the EU, Sub-Saharan Africa and the Middle East. Orders typically take 5 - 7 working days to fulfil and you shall be provided with a tracking number as soon as your order is processed.   

How long does it take to receive my order?

Our DHL door to door service on international orders typically takes 5 - 7 working days. 

Our door to door courier service on all orders in South Africa will arrive within 3 - 4 business days. 

Collection of orders  in Cape Town can be arranged via email.

 

How much does shipping cost?

We offer FREE shipping for all local orders over R750. For orders below R750, shipping rate is calculated when order is completed. (Rates applicable only in South Africa).

International Shipping rates are calculated per weight of item and region. The cost of shipping will be calculated as you check out.

 

What payment methods do you accept?

We accept local and  payments via the secure payment platform PAYFAST. Once orders have been placed in our online store, you can pay securely via debit or credit card of your choice. 

For international orders, a payment request link will be sent via email.

 

Can I change or cancel my order?

We ask that you carefully check all details and the shipping address when you place your order. If you need to make any amendments, you need to contact us within 12 hours of placing the order. We will not be able to redirect your order once it has been dispatched.

 

Can I return my order?

We are unable to accept returns due to the organic and sensitive nature of our products.

 

Are your products organic?

All of our products are made only with certified organic or organically-grown ingredients. Our entire range is vegan, cruelty free and we do not use any parabens, synthetic fragrances, silicones or mineral oils.